Policies & Guidelines
Our commitment to excellence extends to clear, comprehensive policies that ensure the best care for your pet and peace of mind for you.
New Client Sign-Up Process
New client onboarding, meet & greet requirements, and initial setup process.
Client Responsibilities
Vaccinations, pet supplies, home access, waste disposal, and entry requirements.
Scheduling & Reservations
Booking process, credit card requirements, and scheduling guidelines.
Service Limitations
Service boundaries, emergency situations, and safety conditions.
Dog Walking Policies (Recurring)
Recurring walks are reserved weekly on our schedule and automatically continue unless changes are requested.
Dog Walking Policies (Non-Recurring)
Holiday surcharges apply to walks, drop-in visits, boarding, and house sitting services.
Holiday Policies & Procedures Policies
One-time visits and flexible scheduling details, including advance notice requirements.
Daycare Timing & Late Pick-Up Policy
Extended daycare availability is not guaranteed and depends on capacity and staffing.
Boarding Pick-Up & Late Check-Out Policy
This ensures continued supervision, feeding, and structured care throughout the day.
Additional Fees & Surcharges
Due to increased demand on weekends, a surcharge applies to select services.
Parking Policies & Surcharges
Clients residing in condos, apartments, or multi-family buildings must provide accessible parking for our Pet Care Professional.
Pet Policies
All pets must be up-to-date on required vaccinations prior to the Meet & Greet.
Service Policies
Walking, boarding, daycare specifics, timing, and late pick-up policies.
Booking & Cancellation Policies
Cancellation timeframes, refund policies, and holiday booking terms.
Pet Boarding Policies & Procedures
For the comfort and safety of all pets in our care.
Liability Disclaimer
Safety policies, legal terms, and liability disclaimer.
Have questions about our policies? Contact us at [email protected] or call (555) 123-4567.